Tag Archives: internet groceries

Internet Grocery Shopping Experiment – Groceries Express Fail

Heat Wave

My car has been acting up lately. I know what it needs and already have the part (water pump).  Unfortunately, it has been lethally hot outside for the past few weeks. We’ve been under excessive heat advisory for over two weeks now, with 115-120 degree temperatures. I even saw a 122 degrees on my thermometer the other day. The heat has probably contributed to my recent lack of productivity here in the written world. Needless to say, it’s not conducive to being outside doing car repairs either. The car is not completely disabled; I can drive it 5-10 miles at a time without a problem, but I don’t trust it for a 50 mile round trip to the supermarket.

Shop Without Going Shopping

What better time, I thought, to try online grocery shopping. With gas prices continuing to rise, perhaps it might be a viable option, especially if I factor in the two hours it takes to go, shop, and return. Not to mention the temptation for impulse shopping. Internet grocery shopping would be a good exercise in discipline, too, forcing me to carefully make a list and stick to it without opportunity for cheating.

Out Of Service Area

Where could I do this internet shopping? If I lived in the Phoenix metro area, Safeway would deliver to me. Not out here, though. It seems most decent sized cities have at least one grocery store or service that offers home delivery. Heck, if I lived in the city, I’d probably be within a mile or two of a supermarket and quite possibly within easy walking distance. I wouldn’t need delivery.

A Few Options

The two biggest internet grocers, Peapod and Netgrocer, were of little help to me. Peapod only serves northeastern states. Netgrocer will ship anywhere, but unless you are very close (again, the northeast US) shipping rates become prohibitive.  And of course, no dairy, meat, or fresh produce, either, outside of their local service area. What other options?

Amazon has a pretty good selection of non-perishables, and the prices aren’t too bad, but it seems you have to buy everything in minimum quantities of six (or more). I don’t have room to store six of everything. And they don’t do meat, dairy, or produce.

Maybe I Found One?

I found another place — Groceries Express — with slightly better prices than Netgrocer, more reasonable shipping rates, and they even had some refrigerated items on their site. I decided to give it a try. I chose a small assortment of items that I needed: a bag of whole-bean coffee, hard salami, a couple of kinds of crackers, a jar of olives, and paper towels. I also wanted to see how they handled refrigerated items, so I ordered a couple different kinds of cheese as well as a jar of Claussen pickles.

I ordered on a Friday afternoon, expecting the order would be filled and shipped the following Monday. While my order’s status changed to “pulling from warehouse” on Monday, it didn’t actually ship until Tuesday evening. It arrived in Phoenix that Friday, where it sat in a warehouse over the weekend until it was delivered to me on Monday.

Epic Fail

The large red “refrigerate on arrival” label on the box was promising. I opened the box, and found the contents to be efficiently packed. One of the two glass jars was wrapped in a sheet of foam, and the other in some sort of paper-based pad. There was no broken glass, but there was a definite pickle odor. The paper-wrapped jar was the Claussen pickles. They apparently were leaking from around the lid seal. Luckily the paper padding had absorbed the relatively small bit of liquid, preventing damage to the other contents. More importantly, no attempt was made to keep the pickles cold (Claussen pickles are made cold, never boiled, and therefore must remain refrigerated for safety as well as quality). The cloudiness of the usually clear liquid told me they were spoiled and would be both undesirable and unsafe to eat. Two plastic pouches claiming to contain cheese enclosed two oily globs of matter — one yellow and the other orange.

Even the crackers were mostly broken (and the saltines tasted like cardboard — the manufacturer’s fault, not the vendor’s), so all I had left for my $80 and over a week’s wait was coffee, salami, paper towels, and a small jar of olives. Needless to say I was not pleased. Their mishandling of the refrigerated items, especially since their availability was the reason I chose this company, is inexcusable.

Back to the drawing board. I guess internet grocery shopping isn’t designed for those of us who could really benefit. Perhaps there is still a way I can do my grocery shopping with a minimum of driving. Maybe, using a combination of sources, I can meet my culinary needs without having to stray too far.

Shop Local

While the nearest real supermarket is 25 miles away, might there be a closer option? I have my choice of three convenience stores right up the street, all with an equally overpriced and virtually nonexistent selection of actual groceries. But there’s a small General Store about seven miles away that I recall had a slightly better selection and somewhat lower prices. Worth a look-see. It turns out that they have enough of a selection to survive on, if one isn’t too picky. Canned meats and fish, some basic fresh produce (I saw bell peppers, lettuce, cabbage, celery, onions, and potatoes, as well as common fruits), frozen veggies, basic dairy (milk, butter, eggs, and cheese), and plenty of boxed, canned, and jarred goods.

I can continue this minimal-driving grocery shopping experiment by purchasing as much as I can at this relatively close general store. It will let me reduce my driving while also allowing me to spend my money closer to home. Some of the slightly more exotic (at least by rural standards) items like whole-bean coffee, herbal teas, and “raw” sugar I’ll have to buy online and have shipped. I might even indulge myself with an occasional trip to the real supermarket. Schwan’s could be an option, too, for some items. In addition to the ice cream they are well-known for, they also deliver an assortment of frozen foods. Mostly ready-to-microwave entrées and meals, but they do have frozen meats, vegetables, and ready-to-bake bread too. And they even deliver here in my area.

What’s Your Experience?

If any of you have any experience with internet grocery shopping or other food delivery services, good or bad, I’d love to read about them in the comments.